Installation Services
Need assistance in getting your equipment up and running? We have a team of highly skilled installation engineers to hand at competitive prices. Call us on 01442 877 527 today for more information.
PC and Printer Repairs
In addition to installations, we also offer specialist skills in pc and printer repairs on-site. Contact us for more information on this.
Consultancy Services
One of the biggest impacts on an organisation's future is its ability to effectively harness technology. Computer Direct Ltd aims to give its clients the best operational advantage possible through the structured use of IT.The founding directors have over 20 years experience at the highest levels in the industry. This has enabled Computer Direct to achieve steady growth and very satisfied clients. Computer Direct provides IT services to a wide range of businesses, from small 5 user offices to large multi site organisations.
We have a passionate desire to achieve the right result for our clients. We offer approachable and co-operative teams dedicated to our clients needs. Our consultants have been selected based on their invaluable experience and extensive knowledge. We are hands-on people, and always ensure we are driven by your business needs.
Computer Direct Ltd can help your organisation
- Reduce management time spent dealing with on-going IT issues allowing more time to be spent on core organisation activities
- Reduce network and server downtime hence reducing organisation downtime
- Improve system and network performance in order to improve work throughput
- Integrate existing software systems to reduce work duplication and other time consuming activities
- Use new software tools to help streamline organisational procedures Reduce overall IT related direct and indirect costs Achieve improved overall operational efficiency
Disaster Recovery
The data stored on company's computer systems is normally considered to be one of its most important assets. Data lost due to system failure or accidental deletion can have devastating effect.
Today, we rely so heavily on information systems that a computer outage leaves tens, hundreds or even thousands of well-paid employees with little or nothing to do, and leaves customers without the means to buy from you or to receive service.
Establishing a documented disaster recovery plan detailing how systems can be restored in different scenarios allows systems to be quickly rebuilt to resume normal operations.
It is essential that all firms ensure that they are properly prepared. None of us can afford to be complacent about the challenges that inevitably arise in an environment where the potential threat is so great.
Computer Direct provide the services that enable your business to survive in this new marketplace. Not just for your IT department but your whole business.
Computer Direct Ltd could help your business with:
- Disaster Recovery & Backup Solutions
- Off-site Backup Solutions
- High Availability Solutions
- Real Time Failover via WAN & LAN
- Business Continuity Consultancy
- IT Services & Consulting
- Project Management
Our objective
Computer Direct seek to provide organisations a single source supply
for all their computer supplies, paper, fax and copier cartridges
and accessories. This includes every thing from toner and ink cartridges
to printers and Servers.
We will achieve this by utilising our distributor and manufacturing supply network. Computer Direct operates by nominating a dedicated team to manage the logistics of supplying customers. Our commitment is to providing an excellent service that adds value to the service you already receive.
You are probably aware that the pound- for- pound bottom line impact of the margin enhancement afforded by operational cost management is startling- especially when compared with only fractional increases in profits realised through revenue-focused initiatives. There are actually very few actions that can deliver such disproportionate dividends. That is why we consider our ability to save you money over the course of a supply contract as important as any other function within your organisation
Why Computer Direct
Why Change from your current supplier?
Are there risks involved in changing?
Is Price a reason?
Are we substantially cheaper than your current supplier?
Most companies would expect their current suppliers to match most
prices the competition can present. If the prices are substantially
less would this affect service. If your current supplier is prepared
to match substantially reduced pricing why are they not doing it
now?
When was the last time your supplier dropped their prices without
being prompted?
The Internet and the visibility it provides you afford customers
to get the ideal balance between price and service. In a buyers
market there is no need for long-term contracts, all they do is
tie companies into uncompetitive pricing over the long term. The
main characteristic of the supplies market is a trend towards falling
prices over a period of time.
How often do you change? Every time you get a better price?
Decision makers use their expectations and standards to shape their
organisations. This is met by reviewing and revising needs and objectives,
then evaluating resources and constraints. Although change is almost
always an opportunity it is also a task. It forces us to confront
numerous service issues. Sometimes it is an easier option to continue
to deal with the devil you know: Quite often it is not the right
option if there are additional benefits to be had with other supply
chain partners. The purpose of this information is to make you aware
that Computer Direct can provide a viable option to your current
suppliers.
Computer Direct is a supplies organisation that specialises in supplying a particular market with a service. We position ourselves in this area because we feel that we can provide the highest level of support to our customers by meeting the needs of a specific section of the market. It is our objective for you to view us as your partners in success.
The responsibility for purchasing computer supplies, copier and
fax consumables has often been split between different departments
due to the nature of these products and how they are used. This
has not always lent itself to strategic procurement or where it
has been attempted, it has been characterised by the duplication
of the purchasing process or maverick buying. Both of these processes
lead to inefficiency and increased costs.
Our existence is predicated on reliability and dependability. These
are the most important elements of our service. We also understand
that there is a high level of decision support required in assisting
you to make the right decisions for your company.
We feel as a supplier we can help you to become more profitable by reducing your total cost of purchasing. Far too often we see companies that focus only on the acquisition cost of purchasing products.
We will work in conjunction with your purchasing department handling all the enquiries for fax, copier, and colour toner and ink cartridges
Our structure
We have created a virtual warehouse for our customer, which includes
linking most of the large suppliers and distributors in real time
so that we are able to source the best deals in the market. This
will ultimately enable your organisation to view product availability
and bespoke pricing based upon your individual requirement.
There are numerous strategic benefits, which will allow your organisation
to contend with inefficiency in the purchasing cycle and provoke
strategic cost saving through increased effectiveness.
We offer our range of consultancy, development and support services from our offices. Initially, we can assist in defining strategy-suited technology, custom configuration, project management, implementation and procurement. And of course we also provide a full range of support services to ensure your network’s reliability and security. Our staff are all extremely experienced with long service in the IT industry behind them. They are especially expert in all Microsoft front and back office products but their scope and cheerful service extends much further than that.
Contracts
Computer Direct are involved in the provision of computer supplies
and consumables, fax, ink and colour toner cartridges on a contractual
basis. Where our customers have decided as a part of their purchasing
strategy to contract the supply of their purchases over a term,
Computer Direct participate in ensuring that the customer receives
the best possible prices for the duration of that term.
The nature of the contracts that we propose, seek to give the customer total visibility of the product marketplace and pricing throughout the whole term of the contract. In effect the product becomes the efficiency of Computer Direct in meeting the customers requirements and not the commodities themselves.
The contract ensures steady prices but where prices fall it also allows the customer to take advantage of this movement. Although each customer has different requirements all customers appear to benefit from having real time pricing.
Account managers
In order for us to provide you with the best possible decision support,
your Account Manager must have the knowledge and the experience
to ensure that they can diagnose your requirements.
We have assembled a team of very experienced Account Managers all
of whom have worked in this industry for a very long time.
Every Account Manager you will speak to at Computer Direct will have vast industry experience. They will provide you with the right level of decision support your Account will have a dedicated Account team that will include
An Account Manager – who will be your main day-to-day contact and will be mandated to ensure that the Account is maintained properly. This person will be responsible for ensuring you get the best price and service at all times.Who will be responsible for all consolidated business reports and invoicing.
An Account Executive – who will support your Account Manager and will ensure that you receive prompt response at all times.
Customer Service Support – will deal with whatever routine returns or customer support you may require. The team is a dedicated team.
This team will source your product through the supply chain network and provide your organisation with all the required information you need to make appropriate decisions.
Our dedicated Account Management teams already handle the accounts of many large organisations.
Deliveries
The standard delivery is next day for orders placed before 5.00
p.m. This service is normally Free of Charge to all our customers;
it is available in most of mainland U.K.
There are a number of different types of delivery available depending upon the urgency of your requirement. These include Same Day, Timed and Desktop deliveries. It is also possible to collect deliveries from our premises. One hour’s notice must be given prior to collecting any consignment.
Timed deliveries generally refer to deliveries that need to be made prior to a certain time e.g. Pre 9.00am or between 2 specified times
Website Development
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